Frequently Asked Questions

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

If I prepaid for my item, can I still return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy. check our policy.

Are all products on Kweke.com.ng original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from the shop.
Please contact us if you think a product listed on our website does not meet these standards.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service

How do I pay on Kweke.com.ng

You can either pay with your debit card or you pay after delivery.

Are there any hidden costs or charges if I order from Kweke.com.ng?

There are no hidden costs or charges when you order from Kweke.com.ng. All costs are 100% visible at the end of the checkout process.

We’re Here to Help ! Contact us

Shop By Department